UrbanogReviews of urbanog.com

If you choose the shipping option for 2 day shipping you will not get your things in 2 days. I ordered 2 pair of shoes on what is technically Thursday morning at about 3am.... I chose the 2 day shipping thinking I would get my things at least by Saturday but they didn't even process my order until 1am on Friday morning and of course they don't ship things on the weekends which they should make clear on their website so I basically paid $25 for standard shipping. They will not refund my money and I'm very upset because I have an event to go to and now I have to emprovise when I shouldn't have to. I'm so annoyed I will never order anything from this site again.

I placed a order with urbanog Thursday and I selected the wrong size on a sweater I order so I called them immediately and they made the change... they said I would receive the update in 24 hours I never did..... so I called on Saturday and they were closed... which once I looked online there closed on the weekend... so I called on Monday to see why I never received a confirmation and was my order corrected.... my order was changed for another item I order changing the size on the wrong item so that had to be corrected again.... so I asked if I can go ahead and add something else to my order and what shipping method do I need to select to make sure I receive my items by Friday and I was advised if I get the 3 day shipping I would get the items by Thursday... so I decided to pay $17 for shipping which I have never ever paid that much before so obviously I really wanted this order before the weekend.... I was told I would get a email confirmation in 24 hours I never did.... I then received a call at 4:40 pacific standard time which is right before they close at 5 telling me my order won't go out today because there orders for today have already went out and that I wouldn't get my order until Monday which defeats the purpose of me paying extra for shipping also the representative assured me I would get the order by Thursday if I paid extra for shipping.... so the rep said I can for 2 day shipping if I want it by Friday.... so I asked her why would I have to pay extra for your error... she then told me since I made changes I delayed the order then she said they had to wait on a item to come in stock... so she basically said it was my fault the order didn't go out on time..... there was absolutely no customer service at all.... they blamed me.... and I say they because I also spoke to a supervisor who listened to absolutely nothing I had to say... and she kept just repeating herself as if she was reading a script... the difference in the shipping was only $6.... you would think as a company they would of fixed the error and tried to make the customer happy... I he ordered from them for years and this will be the last time I ever order from them again..... because they don't value there customers at all..... I would give my to company that values and appreciate there customers..... save your money!

Tried to make a purchase with Urban OG. I was excited to see their low-cost products, and interested in their shoes. Ordered them, and after a week or two checked my tracking. According to the DHL site, my address was incomplete (despite having house number + unit, full street, direction, city, state, and zip code) and had been returned to post office. No response from DHL at all, but UOG refused to give me any kind of discount or compensation. Refused to take any kind of fault or responsibility for the situation. At this point my item is being returned to OG, as the post office doesn't hold mail, and they estimate a full month before it would even start back to me. Super disappointed in the company and the lack of customer service that I received. Cancelling my order.

They forgot to include my name on the parcel so that USPS had to send it back to sender, but I was not able to change the address via tracking. So what they offer was that either they resend it to me with an additional 35$ fee or they refund me with an additional 20$ restockment fee. So I have to pay for the mistake of UrbanOG that their suppliers and employees were unable to write my name down on my parcel, even though I included it twice on my order (shipping and billing address). I have never experienced an online shop that made a client responsible for their own mistakes. Don't buy there, it is not worth the stress!!! The quality of shoes is not that good anyways

purchase a pair of boots wore them a few hours and they hurt my feet and gave me a sore, so I return them. A week later I got an email stating that the boots were sent back 30% worn and dirty so I was being refunded only half of what I paid for them!!!😠 I emailed them back explaining the situation that I had only worn them a few hours and they hurt my feet... I went round and round and round with them. I finally told them to send the boots back to me and I would resell them on my own because I knew I could get more than half of what I paid for them they still wouldn't do it!! they completely screwed me, I had to pay shipping twice and they screwed me out of half my money😠😠 this is a horrible company I would never ever buy anything again!!!!!!!!!

Their customer service is horrible, also they charge a 30% restocking fee and your shipping is not refunded. I would not purchase from this website again. I know of a few other websites with the same items and better prices, better customer service and a more reasonable return policy.

I ordered 6 pairs of shoes as well as a set of earrings from this company. Upon receiving my items 3 of the 6 pairs of shoes were broken. For example, the boot was missing a hook for the shoe string, a different pair had strings coming out of it everywhere, and on the third pair the sandal was missing rhinestones. Lastly, the earrings I received were also broken upon arrival. When I called the company I was hung up on the first time, and then when I called back they told me they could give me in store credit. After demanding my money back, they said they would do it, however I wanted to return everything because if 3 of the 6 shoes were broken I don't feel that they're in good quality. The company is charging me a $7 restocking fee for the shoes that are not broken, and I am highly dissatisfied with their company and their customer service.

Absolute sham this company is!! Yes all the negatives you read about is so true, it would be wise to avoid. Ordered 2 pairs of shoe styles, received in bad shape. Bad heeling and one of the pairs is designed with metallic heels which arrived bent. All customer service wanted to offer was return. The best they are prepared to offer to resolve. They could NOT care about inconvenience to buyer. They don't care about repeat business. They try and keep you happy a couple of times and then their true greediness reveals itself. STAY AWAY!! Waste of time and money. B4 i forget they are daylight robbers. Prefer returns so to charge you shipping fees.