UrbanAir networksReviews of urbanair.com

This is a horrible place. It is totally run by kids. They are lazy and do not watch the children on the attractions. They fool around with their own friends and do not care if kids get hurt, or refuse to follow the rules. The wait times for most of the attractions are really long. They people who work there are rude and do not want to do their job. I would never recommend this place.

I purchased 2 six month premium memberships for my 2 and 3 year old grandkids. Before I bought them, I was told that their parents would only have to pay half price to come in and watch them. When they went to use their memberships, they were told that the parents would have to pay full price ($16 each, $32 for both parents). I tried to contact them directly but I got no reply. I paid over $200 and bought them as Christmas presents. The kids are too little to be there by themselves and also too little to use all the activities included in the membership. The staff are kids themselves and very rude. The manager at the business said they have to pay full price because their kids had memberships that included snacks and pizza. This is not a family oriented business and don't care about customer service or satisfaction. They are just poorly run and greedy. I am sick of doing business with this type business. What a ripoff. Do something else.

Truly sad I have visited maybe 5 times since I've had the membership. Live 30 miles away and under circumstances I can't control can't keep affording to foot a bill that I rarely use. Yet they said no I still have 8 more months to pay until I can cancel. Yes, I understood the membership, but I also can't foresee what will happen in the future and did not expect for my financial situation.