Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
I wanted to reorder the same pair of your awesome orthotics but I did it wrong. After a chat with Mary she helped me correct my order. Great customer service and I recommend these orthotics as someone that stands all day.
By Liz
Questions answered in a timely professional manner :)
By Jonas B.
May was quick in responding and answered my question right away! Appreciate you, Mary!
By Ron P.
Mary was super helpful at getting my order processed
By gg
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Mary was very helpful and offered other options before completing the chat session.
By SHJK
Fast response and nice and helpful
By Leslie S.
The experience at the moment is great everything is fast and good
By Vicente Jesus Suarez H.
Customer service agent was professional and provided lots of information. This is the first time I am going to try the product so I don't know yet how good it is.
By Tindy
