Mary answered by question quickly.
Mary answered by question quickly.
By Leslie Erpelding C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary answered by question quickly.
By Leslie Erpelding C.
Mary was very helpful and knowledgeable
By Brian W.
It's great to have a real person to support you through the process. Kasie was extremely friendly and helpful as I tried to determine the best orthotics for my needs.
By Sierra S.
Mary was very patient and helpful She was able to complete my order in a timely manner
By Steven S.
Mary was quick to answer and very helpful, still deciding on the orthotics.
By Bridget M.
i reached out because i was having pain with my new orthodics and Kasie Earley was so understating and help full. she is going to get me replacements asap which was supper awesome. no run around like other customer supports i have spoke with, super easy here this is how it should always be. thank you again Kasie
By ozzie
Upstep is a company that I would highly recommend doing business with. Unfortunately the orthotics that were made for me did not work out and they held up to their promise of a full refund. Risk free opportunity to try.
By E
Response from Upstep Custom Orthotics· Sep 12, 2024
Thank you for sharing your experience. We are committed to the satisfaction of all our customers. We are offering remake if the insoles do not fit perfectly, so you receive the best insoles tailored to your needs. We have reviewed your case and will provide you with the service you deserve. We have sent you an email with our proposed solution and we are here to assist you further.
Mary was super fast and efficient. She got me what I needed in like a minute.
By Wayne F.