Mary was great..
Mary was great... answered my questions quickly. I've been really pleased with the customer service from Upstep.
By Jack L B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was great... answered my questions quickly. I've been really pleased with the customer service from Upstep.
By Jack L B.
Prompt and courteous and informative. Mary knew her stuff.
By Louis P.
Mary was able to resolve my issue in a timely and professional manner
By Alex R.
Mary was very helpful with my order
By Jason R.
Mary was very helpful! She even mentioned the 3 week break in time for My new orthotics ( that I had forgotten)
By Dee Dee S.
MARY helped me answer technical questions about this product. She was professional and fast in responding.
By Agustin V.
Direct and simple
By Thomas C.
Mary was very responsive and was able to answer all my questions quickly and professionally, she was fantastic!
By Joe D.