Great JOB upstep!
Mary was attentive to my needs and questions
By Thomas B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was attentive to my needs and questions
By Thomas B.
The insert ordering was quick and easy, asking directed questions to address my specific orthotic needs. When I needed assistance with my order, Katie helped me in the help chat and provided quick, courteous and professional help and got my order squared away!
By Jeff
Daisy was very responsive and helpful. Not pushy! And able to answer my questions promptly. She was great.
By Sandra M.
Ryan is the BEST! Uber helpful and quick to respond. I'd chat with him all day! If anyone else but Ryan answers the chat, ask to wait until you can chat with Ryan instead.
By Shane C.
Mary was very responsive and answered all my questions on a timely basis
By Patricia
Mary was very responsive and helpful!
By Denise
Mary was quite helpful with assisting me in placing this order. Thank you, Mary.
By Robbie R.
Mary answered all my concerns
By H W.
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!