Mary was exceedingly prompt and helpful.
Mary was exceedingly prompt and helpful.
By Jeffrey L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was exceedingly prompt and helpful.
By Jeffrey L.
The Customer service is outstanding, they listen, they assist, they guide you throughout the process, and even go the extra mile to assist their customer during and after the sale. I do not feel it is just; "Buy our product, thank you for the money, then good-bye." My comfort and my health appear to be important to them. I know how important the alignment of the body is to my health, and I will continue to tell others that it is important and Upstep Custom Orthotics is the way to go. I have tried other partial insert products from the stand at the pharmacy to the store front location of an elaborate program with several layers to insert, and neither of them have reached the comfort and pain relief level my custom-made orthotics from Upstep have reached. These orthotics are functional and cost effective. Thank you for making my Feet feel Good.
By HHR from T.
I did an on line chat with Ryan who was very helpful in addressing my insole questions.
By Susan K.
Daisy was very helpful
By Clare C.
DAISY did a great job answering my questions!
By M H.
I'm so happy I learned about your company. suffering from neuropathy from my cancer treatments, you were highly recommended. The team, so professional and helpful. Ryan and Steph were very patient with me, I needed to purchase tennis shoes with an arch and they patiently waited till I reached back to them. I'm so grateful and I can't wait to receive the inserts. Thank you all so much!!
By Phyllis C.
Marry was great helped with everything I needed to know
By Craig S.
Daisy was very helpful! She answered my questions quickly and thoroughly. Thanks
By Bill W.