Ryan was very helpful and explained the…
Ryan was very helpful and explained the process of the insole order.
By CJ
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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Ryan was very helpful and explained the process of the insole order.
By CJ
Mary was the customer service person that spoke to me, she was very helpful and solved my doubts fast. I can’t wait to try this insoles and check if they help my feet.
By elena M.
The customer service representative (Daisy) that answered my questions was very competent in explaining technical things related to orthotic materials used.
By Trever J. B.
Daisy was amazing and very patient with me. I had a code that wasn’t working and she walked me through the process and we got it figured out
By Jason S.
Mary was very helpful and informative
By RJ
Thank you very much for your help. I received the inserts today and I love them!
By Karen
Daisy was very helpful and responded quickly to my shipping inquiry. Thank you Daisy!
By customer
DAISY was helpful and I ended up making the order as I hoped
By Allen B.