A rare example of genuine concern for…
A rare example of genuine concern for purchasers experience. Dedication, timeliness, and pride in product on full display. Well done!
By Gregory F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
A rare example of genuine concern for purchasers experience. Dedication, timeliness, and pride in product on full display. Well done!
By Gregory F.
Daisy was very helpful and resolved my issue.
By Holly H.
Was able to speak to live person right away- her name was Mary- she was excellent.
By Brad C.
Mary was Quick and issue resolved
By Tammy
Daisy assisted with an order question and was able to answer in a thorough and quick manner. Customer service at Upstep is excellent, appreciate it!
By ROBERT J K.
MARY was great
By Tobi O.
fast and efficient customer service
By Kay
Mary was very helpful with my issue.
By Scott C.