helpful
helpful quick service
By Yael E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
helpful quick service
By Yael E.
Mary was very friendly and helpful!
By RM V.
The customer service representative, Daisy, was extremely thorough in addressing my concerns right from the start. Clearly understood the dynamics of my podiatric problems. Very refreshing to have a chat which is (1) with a person and (2) with a person who actually knows the product and subject matter.
By Zachary G.
I accidentally forgot to choose the correct color for my insoles. I posted to the website chat and spoke with Daisy. She corrected my mistake in under a minute. Thank you!
By Christina
Daisy was great, very helpful and understanding, no pressure to buy anything and thank you for the link.
By Steven J.
Thank you Daisy!
By michele W.
Your customer rep Daisy was fast and informative!!! A REAL human…WOW. Very impressed with that. Keep up the fantastic customer service. Thanks Daisy!!
By Derek M.
Ryan was very helpful, friendly, and understanding. Made me feel much more confident in my purchase
By Elizabeth A.