Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kasie did a great job resolving my order issue quickly. Excellent customer service!
By Courtney L.
Response from Upstep Custom Orthotics· Apr 16, 2025
Thank you for your kind feedback! We're so glad Kasie provided excellent and efficient customer service in resolving your order issue.
Good customer service, quick attention to my issues.
By Robert B.
Response from Upstep Custom Orthotics· Apr 16, 2025
We're pleased to hear you experienced good customer service and hope you love your new Upstep orthotics!
Lika did a great job responding to my questions in a professional way.
By Brien B.
A great experience from first to last convos. Superior support system with live conversations to provide information and assist the consulting podiatrist, who in my case, cared enough to request photos of the callous patterns on one foot. So impressed with this service. Daisy provided ongoing support and information so quickly! As I discovered an orthotic shoe which met my needs so perfectly from a dedicated orthotic shoe company, I did not need to complete and send in impressions of my feet. So the complete cost of this purchase will be refunded. This is a trustworthy company!
By Carla J.
Excellent product and great customer service! Follow through/up in a timely matter and really appreciate the transparency in the process.
By Lisa F.
Had Ryan as a representative, was very helpful in answering all my questions.
By Matthew F.
Issue was resolved instantly and effectively
By Teddy “CB” A.
I was chatting with Ryan, and mentioned to him about my discomfort of the orthotics, and the team was happy to remake the order with no cost. Happy with the experience and would definitely order for my wife to use UPSTEP custom orthotics.
By Sanjay D.
