Thank you Mary!
Thank you Mary!
By Lucas L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Thank you Mary!
By Lucas L.
Mary was extremely helpful - i'm still experiencing pain and now getting blisters with the orthotics and she was able to help me and send me in the right direction to get assistance
By Amanda L.
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
The Upstep representative, Mary, was very helpful and courteous in her responses to my many questions. I appreciated the way she helped me.
By Allan M.
Ryan was helpful. The cal was becasue the web site to ro-order is defficient and in my case did not allow to change the size.
By Domingo
mary was great. Very helpful and quick to respond
By Keri
Mary, Answered my questions right away!
By Christina
This company is amazing… I received a defective pair of orthotics and instead of having me return and fix issue, they replaced the orthotics - new pair!! I recommend Upstart to anyone who is need of a quality orthotic and prefers ordering from a responsive customer service entity. Highly recommend.
By Sarah D.
I would very much recommend this company. They took an interest in my individual needs to make an insert that would bring comfort to my feet. I was very impressed with the several emails they sent trying to understand my specific needs. Definitely worth the money.
By P A C.