Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom Orthotics· Nov 28, 2022

We are very sorry for the delay. We understand your frustration, and we ask you kindly to bear with us. Your orthotics will be 100% worth the wait. We are helping thousands of people just like you! Please keep in mind, our orthotics are custom and not "off the shelf" so there is a design and production period. We thank you for the feedback.

Response from Upstep Custom Orthotics· Nov 23, 2022

Hello, thank you for bringing this to our attention. Our phone lines have been very high volume due to the holidays. Please email us at [email protected] to receive a proper order status. We would love to look into this for you. Thank you.

Response from Upstep Custom Orthotics· Nov 23, 2022

We are sorry to learn our website had a glitch at the time you were visiting. We apologize for that. It has since been fixed and running smoothly.

Response from Upstep Custom Orthotics· Nov 23, 2022

Impression foam casting has the obvious advantages of being quicker and cleaner and done from the comfort of your home. It offers a good method of creating a negative of the patient's foot. Upstep utilizes digital technology to fabricate a custom foot orthotic. The 3D scanning system creates a three-dimensional foot image from a direct model of the foot. These models are used for assessments of various medical conditions and measurements of the surface area of the foot. Finally, our podiatrists design orthotics that consider the 3D model combined with personal information provided by the customer concerning their specific situation (pains, conditions, needs, etc.). This method provides a high success rate. For example, suppose your foot impression presents a flatfeet condition. In that case, our podiatrists will design custom orthotics with an arch that suits your specific situation to adequately support, stabilize, and correct your feet. We offer a risk-free, 180-day money-back guarantee where we allow you to try your new custom orthotics for 180 days, and if you do not receive the relief you are looking for with the orthotics, you are entitled to a full refund. You cannot get that anywhere else. There is absolutely no risk in trying them, and a good 85% of local Podiatrists in your area are using the foam method. It is really easy to take your own impression. Please see it here: https://www.youtube.com/watch?v=BjNAtTRa204 We appreciate hearing your feedback; however, what we just explained to you is factual and this information can be found on any Podiatry forum regarding casting for custom orthotics.

Response from Upstep Custom Orthotics· Nov 23, 2022

Hi there. Our turnaround time is 18 business days. However, around the holiday season, Upstep encounters delays like all other retail stores. Our delays are not long but do keep in mind our orthotics are not off the shelf. They are 100% custom. Given that, we do not feel that is a long wait time for something custom done from the comfort of your home. In addition, we offer a 180-day warranty period of half a year to wear your orthotics, get used to them, break them in and have ample time to feel the long-term benefits of our orthotics. Commonly, orthotics do sometimes need trimming. Many articles out there share how to trim orthotics. We understand your disappointment, but trimming the orthotics does not ruin their integrity, and it will not void the warranty. Once again, if you would like to trim the orthotics, it is safe to do so. Thank you.

Response from Upstep Custom Orthotics· Nov 22, 2022

Hello- our orthotics are completely custom and not off the shelf. Please be patient while we craft the perfect pair for you. We know you will see they are worth the short wait!

Response from Upstep Custom Orthotics· Nov 22, 2022

We would love to know why you did not care for our orthotics! We will contact you to learn more and see what we can do to help you!

Response from Upstep Custom Orthotics· Nov 21, 2022

Hello, We are very sorry to hear the orthotics are not working out well for your needs. We will be in contact very soon to rectify this matter.