Change shipping address
Ryan made it easy and quick
By Richard
Response from Upstep Custom Orthotics· Jul 1, 2025
We're so glad Ryan could help you with your shipping address change quickly and easily! Thanks for the great feedback.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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Ryan made it easy and quick
By Richard
Response from Upstep Custom Orthotics· Jul 1, 2025
We're so glad Ryan could help you with your shipping address change quickly and easily! Thanks for the great feedback.
Ryan was so very helpful! He answered all my questions and I had several. Wasn't sure if my current impression was still 'good' as I've had some minor changes in one foot. He put my mind at ease - should I need any adjustments in the future, Upstep is able to make them, no problem. That's fantastic.
By Jodi O.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad Ryan was able to answer all your questions and put your mind at ease about future adjustments. It's great to know you feel confident in Upstep's support!
Great customer service!
By RN
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad you had a great experience with our customer service.
The costumer support i mean the guy with the name ryan was really understandable and patience
By Jorge Eduardo ALVAREZ A.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's fantastic to hear! We're so glad Ryan provided you with such an understanding and patient experience.
Just checking to see if my address was correct for shipping, didn't have to wait and only took less then a min to confirm through chat.
By Elizabeth
Response from Upstep Custom Orthotics· Jul 1, 2025
That's great to hear! We're happy you were able to confirm your shipping address so quickly and easily through chat.
Mary was extremely helpful. I wish you guys still had a number to call
By Matt
Response from Upstep Custom Orthotics· Jul 1, 2025
Thanks for the feedback! We're thrilled Mary provided such excellent help. We understand your preference for phone support and will definitely take your comments into consideration.
Kasie in the chat was helpful and very prompt with her answers.
By Aly
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad Kasie in chat was helpful and prompt with her answers.
I chatted with Daisy today about my wife's orthotics needs. Daisy was very helpful and answered my questions. We will probably be ordering some Upstep orthotics for my wife.
By John -.
Response from Upstep Custom Orthotics· Jul 1, 2025
That's wonderful to hear! We're so glad Daisy was able to help you with your questions about your wife's orthotics. We look forward to helping you with your order!