Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Very helpful and prompt to help!
By Francesco C.
Response from Upstep Custom Orthotics· Jul 23, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
I was having issues placing an order on site. Mary joined the chat and was able to help me process through the order
By Faisal K.
Response from Upstep Custom Orthotics· Jul 20, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Awesome customer service. Fast and knowledgeable. Highly recommend
By Rob P.
Response from Upstep Custom Orthotics· Jul 20, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Ryan was great. He was fast, efficient, and heard my concern on our order and was able to make notes accordingly so the team knew of the update on our imprint boxes.
By Rob Tracy Bishop G.
Response from Upstep Custom Orthotics· Jul 17, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Was trying to research my order and mispelled my email. Ryan was able to figure it out for me. He was very efficient and friendly.
By Dan
Response from Upstep Custom Orthotics· Jul 17, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Mary was super helpful in answering my questions and pointing out the right orthotics for my kids
By Jeremy
Response from Upstep Custom Orthotics· Jul 17, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Daisy answered all my questions and was very helpful.
By Christiana Phoumivong D.
Response from Upstep Custom Orthotics· Jul 17, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Ryan was very helpful and quickly found the exact information I needed.
By Alisa M.
Response from Upstep Custom Orthotics· Jul 17, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
