Very responsive and helpful.
Very responsive and helpful.
By Mr. W.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Very responsive and helpful.
By Mr. W.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
Ryan was clear and helpful
By Arthur K.
Response from Upstep Custom Orthotics· Aug 27, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
Mary was online rep. I inquired to confirm style and type of ortho. Fast and complete replies.
By Bud B.
Response from Upstep Custom Orthotics· Aug 25, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible—we’re so happy it showed!
Mary did a great job outlining the product.
By Frank C.
Response from Upstep Custom Orthotics· Aug 25, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
Ryan answered all the questions I had about which orthotics would be best for my mother. It was a very positive experience, and so nice to chat with someone who is an actual person, and not a bot.
By Traci
Response from Upstep Custom Orthotics· Aug 21, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Mary was great - quick and responsive!
By Matt
Response from Upstep Custom Orthotics· Aug 21, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Very responsive representative
By Tim P.
Response from Upstep Custom Orthotics· Aug 21, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
DAISY! On chat... NO AI! Friendly and helpful. Sent me a free e-booklet on hammer toes, which I am researching. Thanks Daisy!
By Victoria
Response from Upstep Custom Orthotics· Aug 21, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!