Upstep Custom OrthoticsReviews of upstep.com

Write a review Call Website

The Fair Hearing score

4.2/ 5

Great

3,671 reviews

Upstep Custom Orthotics4.2Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Upstep Custom Orthotics

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order⁠ - no questions asked!

Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: upstep.com
Website: upstep.com
Category: Medical Specialists
Listed on The Fair Hearing: 2026

More in Medical Specialists

Write a review

Dec 26, 2023

Somewhat Disappointing

Order # 100121968 Some good but also some bad. Surprised how quick I recieved my order. I ordered on November 27 and received on December 26, despite FedEx's worst efforts... (FedEx made several mistakes) So this is my 1st ever orthotic. I recall being offered a discount if I ordered a 2nd pair at time of purchase. Although supportive, I was very hesitant to even order anything from Ustep given that they're made in a country (Israel) who is currently at war, and was nervous that I'd possibly never even recieve my order. And to order a 2nd pair upfront, sight unseen, on my budget, seemed like a semi foolish gamble. So I recieved today. They seem okay. Time will tell if they help me. Happy they made the toe box wider to fit my Altra running shoes. They are noticebly thicker, so there's much less room in previously roomy toebox (obviously with the original insole removed). These are supposed to be "on your feet all day comfort". These may be a little tight for that. One immediate concern, after seeing the insole top is made out of fabric, is that I want to be able to wear full time but am afraid that frequent gym use (sweating...)will make me wish I had that 2nd pair afterall - have a dedicated gym pair and a rest of the day pair so I can really give these a full effort. So I decided to inquire about a 2nd pair. Ustep mentioned how it would be so easy to purchase as they now had my insoles already designed and on file for 5 years. They offered a 10% discount. But much to my surprise, after using my order number, discount code and even chatting, there isn't really a discount. Weird. I just paid $216.00, and now to buy a 2nd pair, when this time around, Ustep doesn't need to mail me a mold, I don't need to ship a mold back..., the design is already made, Ustep STILL wants to charge me $207.00 to get this "discounted" 2nd pair... You'd think Ustep would be saving alot of money this time around and could make and ship for a serious savings for both them and me, but this isn't this case as it turns out for some reason. Greed and foolishness are the only reasons I can come up with. The Ustep chat girl(s) said it was inflation and "prices went up" lol. Everyone knows lip service when they hear it. Today the website says there's still 70% off and a 2nd pair is still about 1/2 price. Disappointing and kind of insulting to be honest. Despite the daily emails Ustep sends me, they apparently do not want my business afterall. Makes me just want to try a different company for my additional pair.

By Daryl

Response from Upstep Custom Orthotics· Jan 4, 2024

Thank you for sharing your detailed experience with Upstep. We appreciate your positive comments about the quick delivery and the adjustments made to fit your Altra running shoes. However, we apologize for the challenges you've encountered, especially regarding the discount for a second pair. Your feedback is valuable, and we understand your concerns about the pricing and the perceived lack of a substantial discount. We assure you that we take customer feedback seriously, and we'll review our processes to ensure a fair and transparent experience. If there's anything specific you'd like us to address or if you have further questions, please feel free to reach out. We're here to assist you and appreciate your understanding.