Daisy was very kind and helpful
Daisy was very kind and helpful
By Brenda D.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Daisy was very kind and helpful
By Brenda D.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
Good services
By Carl H.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
Ryan was very helpful, patient, and knowledgable.
By Steven L.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
In person chat was very helpful to answer questions.
By Mark K.
Response from Upstep Custom Orthotics· Sep 4, 2025
This is great to hear! Thanks for the positive feedback. We're so glad we could help.
Ryan was very knowledgeable and answered all questions promptly, professionally, and in a way I understood. I asked detailed questions I didn’t think a non-medical professional (if he isnt that is) would be able to answer and he nailed it every time. Thank you Ryan
By Crystal
Response from Upstep Custom Orthotics· Sep 4, 2025
We really appreciate you taking the time to leave such a wonderful review. It makes our day to hear that our customer service team was able to help you so effectively. We'll be sure to pass your compliments along to the team!
Great Customer Service in Chat Box MARY was very helpful when I contacted customer service through the chat box on the Upstep website. My order could not be found and it appeared my impression kit was lost in the mailed when I returned it. She is mailing me a new kit! :)
By GenieBIrd
Response from Upstep Custom Orthotics· Sep 4, 2025
We really appreciate you taking the time to leave such a wonderful review. It makes our day to hear that our customer service team was able to help you so effectively. We'll be sure to pass your compliments along to the team!
I haven’t received my custom orthotics yet, but Customer Service has been fantastic. I so appreciate your inquiries to make sure I’m getting what I need. Can’t wait to get them into my shoes! Excellent service. Thanks so much, Tace Sofia
By Tace S.
Response from Upstep Custom Orthotics· Sep 4, 2025
We really appreciate you taking the time to leave such a wonderful review. It makes our day to hear that our customer service team was able to help you so effectively. We'll be sure to pass your compliments along to the team!
Kasie was extremely helpful and answered all my questions. I had a few questions about different pairs of orthotics and she answered all my questions and helped me make a decision
By James O.
Response from Upstep Custom Orthotics· Sep 4, 2025
We really appreciate you taking the time to leave such a wonderful review. It makes our day to hear that our customer service team was able to help you so effectively. We'll be sure to pass your compliments along to the team!