Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Received my second pair of custom insoles. After one year of daily use, I am extremely happy with my purchase.
By Ray
Response from Upstep Custom Orthotics· Jan 27, 2021
That is so great to hear! Thanks for sharing!
oh my goodness, i was so concerned with my foot pain. I walk the golf course and suffered until i got these orthotics. Frankly, I'm not sure what to attribute it to. Am I better because I kept gaining foot strength or because of the orthotics? Whatever, I'm better. They also had great customer service as i was previously so upset with my feet and had a number of questions. I'd recommend these orthotics to anyone. Great product, Great company
By Eric
Response from Upstep Custom Orthotics· Jan 27, 2021
Wow! Thank you so much for your feedback!
I was a little skeptical at first,but I bought my inserts about 8 months ago,these are the most comfortable inserts,I have worn,better than the doctor I saw in office,about 3 years ago for custom inserts,also cheaper My feet feel great with ustep inserts,I'm very happy,thank you ustep
By Dwayne M.
Amazing service! Would definitely order from them again! I told them that I’m going for a trip in 10 days and I wanted to get the insoles before that, I received my insoles in 8 days which is absolutely incredible since it takes more than two weeks to make custom insoles when i order them through my doctor’s office.
By K D.
They worked through my training and during my marathon.
By Kyle M.
Response from Upstep Custom Orthotics· Mar 8, 2018
Hi. Thank you for your review! This is absolutely wonderful to hear these worked for you during your marathon! We know how much training an individual puts in for a marathon and how important it is you are pain-free! We are very happy you love our custom orthotics!
A Great Experience. I got these for my 23 year old grandson. He has been wearing them ever since receiving them. He says that they are super supportive and comfortable, and he feels like he should take off on a nice run ever since he put them in his shoes. I would absolutely buy from them again and recommend them to my family and friends. Their customer service team, especially Samantha, with whom I dealt, was there throughout the process of fitting and shipping and kept me informed at all times.
By Cheryl
Response from Upstep Custom Orthotics· Nov 13, 2017
Dear Cheryl, Thank you so very much for taking the time out of your day for the kind words As you know, we are very happy to learn your grandson has found the relief he needed. I'm sure he is very appreciative you found Upstep for him! It was a pleasure working with you. I welcome you to the happy customer family!! Thank you again!
I had been experiencing extreme foot pain that was impacting my ability to walk. After a consultation with UpStep, I was given custom orthotics which really helped. They were made specifically for my foot, so they fit very well and were very comfortable to wear, after getting past the initial adjustment period. My foot and leg pain have disappeared and I can now walk pain free. This is a great and durable product with excellent customer service. Highly recommended.
By Cathy Y.
Just got these yesterday. Really nice! Spent a lot of orthotics from podiatrist and these are better. Upstep made specific to my foot issues and needs. Great job!
By Dave M.
Response from Upstep Custom Orthotics· Nov 6, 2017
Dear Dave, Thank you very much for your purchase and your wonderful review. We are pleased to learn you received your orthotics and are happy! As always, contact us anytime if you should ever have any questions. We are always here for you. Thank you again!
