Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Other than a bit of a wait for the final product, these orthotics are high quality & very comfortable & the purchasing experience is easy & kinda fun. After a couple days, I purchased 2 more pairs!
By Cindy L.
Response from Upstep Custom Orthotics· Nov 21, 2022
Wow! Thank you, Cindy!! You cant see us, but we are doing the happy dance over here!! With much gratitude- we thank you!
Kirsten was super helpful and got the job done quickly!
By Jeffrey S.
Response from Upstep Custom Orthotics· Nov 21, 2022
We strive to provide superior customer service and Kirsten nailed it! Thank you so much for your feedback.
all good all good all good all good all good
By Luis P.
Response from Upstep Custom Orthotics· Nov 21, 2022
Thank you, Luis!! We appreciate your feedback!
Easy to order.
By customer
Response from Upstep Custom Orthotics· Nov 15, 2022
Thank you for trusting the process!! We are happy to have you as part of the Upstep family!
Was very easy to order for the first time. Now will see what happens from here.
By Barb B.
Response from Upstep Custom Orthotics· Nov 22, 2022
Thank you for sharing your experience! We are always trying to innovate new ways to keep our online ordering user-friendly.
I love the friendly attitude the I received from the customer service.. They were professional & helpful..
By Orlando F.
Response from Upstep Custom Orthotics· Nov 22, 2022
Thank you for sharing! Our customer service representatives take such pride in their work as they are making great changes in people's lives and feet!! 👣
After a few miscommunications, received my upsteps. Been wearing several months now and do not have any issues I used to.
By Laura
Response from Upstep Custom Orthotics· Nov 22, 2022
We are so thrilled to hear this! Thank you for sharing!! ❤️
Great deal and good quality orthotics. I have been using them (bought 2 pair) for sports and every day use. No complaints. Thanks for making orthotics affordable and easy to purchase.
By edward F.
Response from Upstep Custom Orthotics· Nov 9, 2022
Thank you for your review!! Our orthotics are made with the finest materials in the industry! We are thrilled to learn your experience with Upstep was a great one!
