Was updated with kits
Was updated with kits, impresdins awaiting orthotics
By Suresh
Response from Upstep Custom Orthotics· Nov 29, 2022
Thank you for your order and 5-star rating!! We appreciate you!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Was updated with kits, impresdins awaiting orthotics
By Suresh
Response from Upstep Custom Orthotics· Nov 29, 2022
Thank you for your order and 5-star rating!! We appreciate you!
Best i have ever had
By James M.
Response from Upstep Custom Orthotics· Nov 29, 2022
Thanks so much for your feedback. It makes our day to hear about how much our customers love Upsteps custom orthotics! In just a few short words, you made our day!
I have had a pair of these for over a year. I am very happy with my current pair and wanted two more but bought three because they offed another for $75.00
By David
Response from Upstep Custom Orthotics· Nov 29, 2022
We really appreciate you taking the time to leave us a review. These stories keep us motivated to continue doing what we’re doing, and we’re so happy to hear that you had such a great experience with us that you decided to come back and take advantage of our Black Friday sale! Let us know if we can do anything else for you.
Very thorough purchase process to ensure the best orthotic solution possible. Lots of immediate follow up as well.
By WILLIAM G.
Response from Upstep Custom Orthotics· Nov 29, 2022
Thanks so much for your feedback. It makes our day to hear how much our customers love our orthotics and the great service they’ve received from our team. We have passed on your review to our team! Thank you again!
Easy to navigate site. Ordering straightforward.
By Deb
Response from Upstep Custom Orthotics· Nov 29, 2022
Thanks for the awesome review! We’re so pleased to hear our website is working just as it should!
Great clear instructions, followup and ongoing support and communication. Hope the orthodics are as good as the service quality. I have no doubt it will be.
By Bruce
Response from Upstep Custom Orthotics· Nov 29, 2022
Taking the time to leave such a great review about our Customer Care team has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our communication and follow-ups! We’re looking forward to making your day once more when you receive your new orthotics!
Samantha was helpful and friendly and knowledgeable. Winning combination!
By andie
Response from Upstep Custom Orthotics· Nov 29, 2022
We really appreciate you taking the time to leave us your 5 star review. It means a lot to the whole team!
Easy to order. They asked for comprehensive information and allowed for a space to write extra information. Super excited to get my new orthotics!
By customer
Response from Upstep Custom Orthotics· Nov 29, 2022
Thank you for utilizing the field we provide to write in your own words. When our customers do this, it really allows our Podiatrist and designer to get to know you better!