Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Upstep is great! Love the product, and the service is fast and top-notch. My feet thank you.
By Dave
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you for choosing us for your custom orthotic needs! We’re glad to hear that you were satisfied with your experience! We look forward to welcoming you back in the near future
Great communication. Clear and concise resolution.
By Nope
Response from Upstep Custom Orthotics· Dec 2, 2022
That is what we love to hear!! Thank you!!
Samantha was able to help me get photos to them to make the best fitting orthotics for me. She was patient and helpful.
By Czarinab
Response from Upstep Custom Orthotics· Dec 2, 2022
A 5-star rating is one of the highest honors a business can receive. It’s reviews like these that make us proud to serve customers! You make it all worth it. Thanks for your review!
Mary was very quick to respond and solve my problem.
By Francisco C.
Response from Upstep Custom Orthotics· Dec 2, 2022
Hello! Thanks so much for your 5-star review! We’re glad to hear about your positive experience with Mary! We appreciate you!
questions were answered quickly
By customer
Response from Upstep Custom Orthotics· Dec 2, 2022
Great to hear! Thank you so much!!
Your customer rep. (Sean) was outstanding. He guided this geezer thru all questions and actual purchase. His patients completely put me at ease. A very friendly presence on the phone.
By Charles M.
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you!! Sean is very soft-spoken and provides positive energy for our customer's telephone calls with Upstep! We are thrilled he was able to assist you and put you at ease! We will be sure to let him know!
Mary was able to efficiently place my order through the chat app. I was unable to order on line because the company's reorder system for returning customers is broken. Mary offered to help and jumped on it immediately - thanks
By George F.
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you for your patience while our website was undergoing a few changes. We offer live website for reasons such as this. We are happy to now you took advantage of all we offer!
It was easy. Hope they work
By STEVE
Response from Upstep Custom Orthotics· Dec 2, 2022
Your orthotics are going to be life-changing for you, just like the countless number of lives we've already changed!! It is only UP from here!! Thank you for believing in Upstep!
