Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Agent handled my unique request without issue !
By soccer123
Response from Upstep Custom Orthotics· Dec 16, 2022
No problem is worth stressing about!! We will handle everything for you for a seamless experience!
I haven't received the product yet, but the process of ordering the orthotics was thorough. I like that it asked extra questions about medical conditions and that there was open space for you to tell about your experience with orthotics and problems that you have. It made me feel more secure that the orthotics would be good.
By Karen
Response from Upstep Custom Orthotics· Dec 16, 2022
Thank you for sharing your feedback and choosing Upstep to design your custom orthotics! Welcome to the Upstep family!
Since receiving my insoles I have seen a complete turn around with my foot pain. As an athlete I am on my feet constantly and my insoles provide the comfort I need. I 10/10 recommend getting custom insoles for all athletes.
By customer
Response from Upstep Custom Orthotics· Dec 16, 2022
Wow! A complete turnaround! How amazing!!!
The agent was knowledgeable and is able to quickly resolve the issue I had. Recommend high rating for Samantha!
By Jagadeesan A.
Response from Upstep Custom Orthotics· Dec 14, 2022
Thank you for the kind words. All of our Foot Specialists are are here to assist you, share their knowledge, guide you, and make your journey with Upstep a seamless experience. We are happy to hear you had a wonderful experience with Samantha.
Prompt, courteous and knowledgeable, what else could one look for? Great job 👏
By Jeff
Response from Upstep Custom Orthotics· Dec 14, 2022
We appreciate the feedback! Thank you for sharing with the rest of the community!
It was easy to use online and so far so good ill keep ya posted
By Rocky
Response from Upstep Custom Orthotics· Dec 14, 2022
Thank you again, Rocky!
Very attentive about customer’s needs for these orthotics. Molds for the orthotics arrived very quickly.
By Joel
Response from Upstep Custom Orthotics· Dec 12, 2022
Thank you for the compliment! It means a lot to us to hear we are doing our job and thank you for taking the time to let us know!
Fast shipping and thorough questioners
By Penni
Response from Upstep Custom Orthotics· Dec 12, 2022
We would like to send you our heartfelt thanks and regards for taking out the time from your busy schedule and reviewing us.
