Mary was great!
Mary was very knowledgeable and helpful in deciding what insert was the best for my needs.
By Jerry
Response from Upstep Custom Orthotics· Jan 13, 2023
Hi there! What a wonderful thing to hear!!! Thank you for sharing!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was very knowledgeable and helpful in deciding what insert was the best for my needs.
By Jerry
Response from Upstep Custom Orthotics· Jan 13, 2023
Hi there! What a wonderful thing to hear!!! Thank you for sharing!
I have three pairs of them from you and they are working great.
By Rick R.
Response from Upstep Custom Orthotics· Jan 13, 2023
Thank you for your feedback and for staying loyal to the Upstep community!
Good order. Thanks.
By Monte W.
Response from Upstep Custom Orthotics· Jan 13, 2023
You are so very welcome!
Friendly, knowledgeable, & helpful service.
By Dirk
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you for providing your experience. We really appreciate hearing how we did from our customers.
Great communication with the customers. responds quickly to questions
By BAR
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you very much for taking the time out of your day to share your experience.
Professional, promptly responsive and caring. Great customer service. Shall recommend to all to deal with Upstep.
By Vinod
Response from Upstep Custom Orthotics· Jan 12, 2023
Thank you for the kind words! We couldn't be happier to hear this!!
I've tried good feet arch supports for over 10 years these upsteps are the beat you get a custom mold of your arch and you can see and feel the difference my balance improved custom is the only qaybto go upstep is the real deal
By Kevin J.
Response from Upstep Custom Orthotics· Jan 11, 2023
Nice! Wonderful news! Your search is over!!! Welcome to the world of comfortable feet!!
Great customer service. Answer my question perfectly.
By Chloe J.
Response from Upstep Custom Orthotics· Jan 11, 2023
Thank you for your feedback! It is extremely appreciated!