Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Excellent an fast answer to all of our questions
By Adriana A.
Response from Upstep Custom Orthotics· Jan 18, 2023
Thank you. We appreciate your feedback and value your opinion very much! Welcome to the Upstep family!
quick response
By customer
Response from Upstep Custom Orthotics· Jan 18, 2023
Thank you so much!!
Very eager to help, quick to respond
By Jay K.
Response from Upstep Custom Orthotics· Jan 18, 2023
We are with you every step of the way- the UPSTEP way!! Welcome to the family! We look forward to to bringing your new orthotics to life!
Simple ordering process.
By Greg B.
Response from Upstep Custom Orthotics· Jan 17, 2023
Thank you! We feel that way too! It is so nice to learn what our customers are thinking!
Mary was very helpful and helped me with my questions professionally and promptly.
By Alexander
Response from Upstep Custom Orthotics· Jan 17, 2023
Thank you for using our live chat assistance on the website! That is why we are here! To help! We believe every company needs more than one avenue of communication. We offer a 1800#, an email where our representatives can be reached until 10pm EST and live chat on our website! We will be sure to share this review with Mary!
Such a quick and seamless process on the website. Very very customer friendly!
By Brian
Response from Upstep Custom Orthotics· Jan 17, 2023
Thank you!! We like to think its quick and easy too!! Nice to know you feel the same! Welcome to our family! The Upstep family!
I ordered a set of Orthotics and received the impression kit very quickly. So far I am impressed with this company.
By Cheri M.
Response from Upstep Custom Orthotics· Jan 16, 2023
Hello! Thank you for choosing Upstep!! We look forward to bringing your new orthotics to life! Please ship that impression kit using the prepaid return label we provided. How exciting this is going to be for you!!
Mary was very helpful and kind.
By Nelson B.
Response from Upstep Custom Orthotics· Jan 16, 2023
We will be sure to share your experience with Mary! She is one of our newest team members and is doing fantastic!!
