just plain easy
just plain easy
By Michael Spencer J.
Response from Upstep Custom Orthotics· Jan 23, 2023
Simply put! We think so too! Thank you for sharing your thoughts! It all means so much to us!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
just plain easy
By Michael Spencer J.
Response from Upstep Custom Orthotics· Jan 23, 2023
Simply put! We think so too! Thank you for sharing your thoughts! It all means so much to us!
Quick response when needed. And a good product
By Carlos B.
Response from Upstep Custom Orthotics· Jan 23, 2023
Thank you! We are happy to know your customer experience was a great one!! We are here for you every step of the way- the Upstep way!!
Excellent and very quick customer service experience from a very helpful and kind person. Thank you.
By Andy
Response from Upstep Custom Orthotics· Jan 23, 2023
We will be sure to let Kirsten know how you feel! Thank you for sharing your experience!
Clear and concise and quick to answer.
By ANDREW C.
Response from Upstep Custom Orthotics· Jan 23, 2023
Thank you, Andrew!! We love providing an experience that you wont forget!! Thank you for taking the time to provide your feedback!!
I was looking to get some questions answered, and Samantha was able to answer them all with no issues. I am feeling confident for when I need to make my purchase.
By Ash
Response from Upstep Custom Orthotics· Jan 23, 2023
Fantastic!! Samantha and any one of our Foot Specialits can be reached at anytime- [email protected] when you are ready, if you need additional assistance, feel free to contact her! Thank you! We look forward to bringing your new orthotics to life when you are ready!
Kirsten was very kind and helpful. She was quick to fix my oops and get me on the right track! I’ve never had a bad experience with customer care and I love my Upsteps.
By Manda
Response from Upstep Custom Orthotics· Jan 23, 2023
Thank you! We are here to help, fix the oops and all around provide the best shopping experience for you. We will be sure to let Kirsten know you found her helpful!
so simple to use.
By Javier G.
Response from Upstep Custom Orthotics· Jan 20, 2023
Thanks for your thoughts, Javier!! We really appreciate it!! Thank you for choosing Upstep! We look forward to crafting your new orthotics!
Easy webpage, easy pay, fast delivery, excitement builds for product
By DONALD
Response from Upstep Custom Orthotics· Jan 20, 2023
Welcome to the Usptep family where we are here for you every step of the way! We really love hearing from our customers and are very happy we were able to make the ordering process seamless.