MARY IS THE BEST!
MARY IS THE BEST!
By matt
Response from Upstep Custom Orthotics· Feb 10, 2023
We will be sure to tell Mary you left a kind review! She will be thrilled!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
MARY IS THE BEST!
By matt
Response from Upstep Custom Orthotics· Feb 10, 2023
We will be sure to tell Mary you left a kind review! She will be thrilled!
I appreciated the quick and informative response! Thank you!
By Ray J.
Response from Upstep Custom Orthotics· Feb 10, 2023
We appreciate you taking the time out to share your thoughts! Welcome to the Upstep family!
Samantha Burks was great! She was very helpful with getting my order completed as well as giving my a Military discount.
By Tom R.
Response from Upstep Custom Orthotics· Feb 10, 2023
You are very welcome, Tom! Thank you for serving!!
Very responsive and helpful
By Shannon D.
Response from Upstep Custom Orthotics· Feb 10, 2023
Fantastic! We love to hear this and appreciate you as a customer and a member of the community!
While on the upstep site, I accidently ordered the wrong type of orthotic. While on the company's web site, Kirsten Rizzo showed up in a chat box. I asked her for the correct orthotic for my sport. She made a recommendation that I liked. She went on to correct my order! Excellent customer service!
By Andrew M.
Response from Upstep Custom Orthotics· Feb 10, 2023
Thank you, Andrew for taking advantage of our live chat feature on our website! It really helps our customers not only place the order seamlessly but to also learn more about our orthotics. We are happy to have you as part of our Upstep community.
So far so good. I just got my kit and will be mailing tomorrow.
By Christine B.
Response from Upstep Custom Orthotics· Feb 10, 2023
Thank you for choosing Upstep! We know you will be so happy with your new orthotics!
Quick customer service. Offered discount as a return customer. The quality of the orthotics was very good, supportive, and comfortable for walking and hiking. I have been using them for one year and ordering two more pairs for other shoes.
By Larry
Response from Upstep Custom Orthotics· Feb 10, 2023
Thank you for being a loyal Upstep customer!! We really appreciate it! We are thrilled to know you are happy with the quality of our orthotics!
I’ve been using Upstep orthotics for several years. They are great! Customer service is very helpful with any order issues.
By Ann C.
Response from Upstep Custom Orthotics· Feb 7, 2023
Thank you! We are proud to have you as a member of the Upstep family!