Thank you for responding quickly
Thank you for responding quickly
By BINARD/ANDRE
Response from Upstep Custom Orthotics· Feb 28, 2023
You are very welcome, Binard!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Thank you for responding quickly
By BINARD/ANDRE
Response from Upstep Custom Orthotics· Feb 28, 2023
You are very welcome, Binard!
I had an issue with my shipping address. Kirsten was able to get this corrected for me within a matter of minutes of my initial email. I really appreciate the prompt customer service.
By Mitchell B.
Response from Upstep Custom Orthotics· Feb 28, 2023
No request goes unseen and we are happy to know Kirsten was able to quickly help you!
Answered my questions to my satisfaction.
By Mark D.
Response from Upstep Custom Orthotics· Feb 24, 2023
Great to hear!! We appreciate your feedback!
Mary was very helpful! My impression kit was returned to Upstep 1-month ago and I still have not received my custom insoles. Mary confirmed it was not scanned into the system and is tracking down my order to give it high priority. She also assured me this will not cause any risks to quality of product.
By DD
Response from Upstep Custom Orthotics· Feb 24, 2023
Thank you for your kind words~ we enjoy reading how well our Foot Specilists are treating our Upstep family members!
Very helpful online chat representative, Mary. Answered all my questions.
By Pete
Response from Upstep Custom Orthotics· Feb 21, 2023
Thank you!! We are very happy to hear you had a wonderful experience. That is what its all about!
Answered question and received information back quickly.
By Steven J.
Response from Upstep Custom Orthotics· Feb 21, 2023
Thank you for sharing your thoughts! We appreciate the feedback! It has been our pleasure to serve you!
Samantha was very quick and helpful today.
By Jenn S.
Response from Upstep Custom Orthotics· Feb 20, 2023
Thank you for your kind words! We are glad we can meet your expectations!
my questions were answered, I wanted to know how long they have lasted to date, 15 months and counting..
By Shaun
Response from Upstep Custom Orthotics· Feb 20, 2023
Great to hear! Thank you so much for being a loyal Upstep customer!