Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
the customer service rep Samantha was very useful in addressing all my questions relating to how I can further customize or specify customizations beyond what is there in the web form, and more..much appreciated
By ndhanny
Response from Upstep Custom Orthotics· Mar 7, 2023
You are so very welcome!! Thank you for using our live chat feature!!
Very easy interaction
By Dov
Response from Upstep Custom Orthotics· Mar 6, 2023
Thank you!! It was a pleasure to guide you today! Thank you for choosing Upstep!!
Kristin was very patient with me and helpful with getting my answers to my questions.
By Veronica S.
Response from Upstep Custom Orthotics· Mar 6, 2023
Thank you. We told Kirsten how you feel and she was delighted!! We appreciate you!
Kirstin - foot care specialist was wonderful and efficient in tracking down an issue with my order and getting it resolved quickly. we all need employees like her!
By R W.
Response from Upstep Custom Orthotics· Mar 6, 2023
Thank you for letting us know! We love hearing this and we truly appreciate when our customers take the time to let us know how we are doing!
Very helpful. Understood what I needed and gave me specific info to make sure I get the insole I wanted.
By emaildurv
Response from Upstep Custom Orthotics· Mar 6, 2023
Thank you for noticing and taking the time to share your thoughts!
I bought new black sandals with a removeable footbed and realized that I needed the color of my orthotics changed and Kristen was able to make the change very quickly.
By Marilee N.
Response from Upstep Custom Orthotics· Mar 7, 2023
We are happy to hear your needs were met immediately!
Customer service was helpful in re-finding me a coupon code that disappeared on my end when I first tried to check out and they figured out a way to help me finish my purchase so I felt good about the price.
By Samantha
Response from Upstep Custom Orthotics· Mar 6, 2023
Thank you, Samantha! We enjoyed assisting you today! We are always here to help you.
Smart, well-informed and helpful support today promptly delivered.
By SJ
Response from Upstep Custom Orthotics· Mar 7, 2023
THANK YOU! We are so happy to hear you are another satisfied customer!
