Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kasie was extremely helpful. She answered all of my questions and went over all of my concerns. She was very patient.
By Greg
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you for the kind words about our Foot Specialist, Kasie! We enjoy reading reviews about our staff! Providing GREAT customer service is very important to us and we are glad we were able to meet your expectations!
Delay in getting orthotic
By Douglass K.
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you for choosing Upstep! Please check your email as our design team is waiting on reply since last Thursday at 6:42am. It is important to hear from you as our orthotics are 100% custom and we need your sons orthotics. Thank you for choosing Upstep!
was quick, helpful, and gave thorough answers.
By Tasha
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you! Its wonderful to hear! We appreciate you taking the time to share your thoughts.
Mary was great, although it has taken almost 3 months and I still don't have my orthotics.
By Mark J.
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you, Mark! Mary was happy to hear she was able to assist you! We appreciate the kind words!
Prompt, and took care of my issue in a timely manner
By Francine A.
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you! We are very apprecaitive when our customers share how our staff is doing!
Kasie Earley was very helpful and responded to all my inquiries in a timely manner. She also recommended getting 2 pairs which I didn't think of because my daughter plays a ton of soccer and is in her cleats more than her regular shoes :) definitely purchasing
By Joe
Response from Upstep Custom Orthotics· Mar 14, 2023
Fantastic. Thank you for utilizing our live chat feature on our website. It really makes a difference when one of our Foot Specialits assists with the order and provides advice. Afterall, we are the experts and we are here to help you!
Samantha was quick to respond and gave me a comprehensive answer to my question. A+
By Michael
Response from Upstep Custom Orthotics· Mar 14, 2023
Thank you, Michael!! We appreciate your kind words! We are happy to help!
The orthotics weren't for me. Idk if I messed up my impression or what but they never felt comfortable. However when I contacted for a return, the representative was very helpful and made processing my return easy.
By Lexie H.
Response from Upstep Custom Orthotics· Mar 14, 2023
We can always redo your impression if you would like to try again! In fact, we hope you do! We will also provide a video tutorial on how to make the perfect impression. Please contact us at [email protected] to request a new kit.
