Samantha was super helpful in answering my questions
Super helpful and quick responses.
By Zack
Response from Upstep Custom Orthotics· Mar 17, 2023
Fantastic! Thank you!!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Super helpful and quick responses.
By Zack
Response from Upstep Custom Orthotics· Mar 17, 2023
Fantastic! Thank you!!
Website was confusing. It checked me out and then asked for a bunch of further information. I would prefer if it asked for all information prior to checkout. Kaise Earley from customer care group saved the day for me. Without her I would have canceled the order and moved on.
By Chip
Response from Upstep Custom Orthotics· Mar 17, 2023
This is exactly why we offer live chat on our website! It sure is lovely when somebody is able to assist you right then and there!
Mary helped me get my order expedited and was quick with the responses.
By Todd F.
Response from Upstep Custom Orthotics· Mar 17, 2023
Thank you! We love making our customers happy!
Fast and helpful
By Dan P.
Response from Upstep Custom Orthotics· Mar 17, 2023
Thank you!
Kirsten was quick, answered all my questions and was super friendly.
By Phil P.
Response from Upstep Custom Orthotics· Mar 17, 2023
We want your time with Upstep to be an experience and not just a purchase! Glad Kirsten was able to provide that!
quick to the point help. and no up sell or product blah blah.
By eric
Response from Upstep Custom Orthotics· Mar 17, 2023
Thank you!
Customer service was great at answering my questions, and allowing me to place an order spitting my payment between 2 cards.
By Kyler
Response from Upstep Custom Orthotics· Mar 17, 2023
If we can do it, we will! We love helping our customers! You are all so important to us!
Customer service rep was very helpful and offered to expedite our order so my son could start wearing them sooner.
By Jenn
Response from Upstep Custom Orthotics· Mar 17, 2023
Thank you for choosing Upstep for your son! You made the right choice! Your sons feet will thank you!