Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Each time I have a question the team at UpStep is super helpful and quick to answer. I can't wait to get my new insoles!!
By Holly F.
Response from Upstep Custom Orthotics· Mar 23, 2023
Kirsten appreciates your feedback and so do we!! Thank you so much for allowing us to be a part of your journey!
Got an answer.
By James
Response from Upstep Custom Orthotics· Mar 23, 2023
Great!! Thanks for choosing Upstep!
Kasie Earley was great! She solved my change order issue right away
By Steve B.
Response from Upstep Custom Orthotics· Mar 23, 2023
This is wondeful news! Thank you for sharing your experience with the rest of the Upstep family! We enjoyed being a big part of your orthotic journey!
Kasie was awesome and extremely helpful! It made a great first impression on the company.
By Steve Z.
Response from Upstep Custom Orthotics· Mar 23, 2023
Kasie is our newest member and has a wonderful grasp on our product and company! It has been as delightful working with her and it was for you to receive help from her!
kasie went out her to make me feel that i matter. I been waiting 2 month now and getting alittle upset and it helps calm me down when customer sevice goes out of there way to help you
By Kathy G.
Response from Upstep Custom Orthotics· Mar 21, 2023
We dont want to see our customers upset. We want everybody to be happy. We are in the business to make people feel good. Sure, delays are frustrating, but we can ensure, you will love your new orthotics forever!
Kasie provided prompt and courteous answers to my questions after I received my inserts and needed some help. Great service! Thank you!
By Chris V.
Response from Upstep Custom Orthotics· Mar 21, 2023
You are so very welcome and thank you for choosing Upstep!
very friendly!!
By Jason
Response from Upstep Custom Orthotics· Mar 21, 2023
Thank you, Jason!
Very helpful with accurate information.
By Jon
Response from Upstep Custom Orthotics· Mar 21, 2023
Thank you for sharing your feedback!
