One of my two is not right and exchange
Very quick response and very quick to make my complaint right.
By jason
Response from Upstep Custom Orthotics· Mar 31, 2023
We are glad we were able to rectify the issue you had. That is why we are here!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Very quick response and very quick to make my complaint right.
By jason
Response from Upstep Custom Orthotics· Mar 31, 2023
We are glad we were able to rectify the issue you had. That is why we are here!
Incredibly helpful. Stayed with me through the transaction. Great service!
By Dwayne F.
Response from Upstep Custom Orthotics· Mar 31, 2023
Thank you!
Samantha is always quick to respond and help with any situation I might have. I love the Upstep Orthotics. First time in a long time that my feet haven’t hurt. Thanks Upstep.
By Cynthia M.
Response from Upstep Custom Orthotics· Mar 31, 2023
Hello Cynthia- you are a pleasure to assist!! More importantly, wow! No more pain!!! Thank you for choosing Upstep!!! We couldn't be anymore grateful!
I had some questions about the current sale and also which orthotic to choose. Kasie was very helpful and pleasant. Thank you!
By Joshua L.
Response from Upstep Custom Orthotics· Mar 31, 2023
You never know! Maybe one day she will run for President and you'll know who to vote for! For now, Kasie was thrilled to hear this and we are glad we can help!
Answers were clear and informative for me to make a decision.
By Liz
Response from Upstep Custom Orthotics· Mar 31, 2023
Thank you!!
Another positive experience with the Upstep CX department. Chat function is awesome. Very fast and user friendly.
By Dustin M.
Response from Upstep Custom Orthotics· Mar 31, 2023
We love the positive review just as much as you love your positive experience!!
I love my new orthotics. I had been in pain for months and now it feels good to walk again. It took a few months to get here but it was worth the wait.
By customer Kelly W.
Response from Upstep Custom Orthotics· Mar 28, 2023
Thank you for the patience while we navigated through a delay. Now you can see why our orthotics are in high demand. You are walking pain free! We are glad you waited and even better- you're happy again!
Staff was fast to send return label as I found orthotics too short for my aerobic shoes. They offered to rework the orthotics but given the time it took to receive them due to increased demand I decided not to take them up on their offer.
By Elise
Response from Upstep Custom Orthotics· Mar 28, 2023
Hello- Looking into your order, we can see a return has been started. We offer many platforms for communication that way if our call center is busy you can contact us via chat or email. We are glad you were able to get things taken care of.