Samantha Burks
Good help, does not feel like an AI
By Angel E.
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you!!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Good help, does not feel like an AI
By Angel E.
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you!!
I was super disappointed my 50% off HELLO coupon was meaningless after the webpage simply doubled the price. She offered me 20% off coupon which was a little helpful. I felt snookered and probably would not have ordered without her 20% and the fact that I really needed the orthotics.
By Mimi
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you for choosing Upstep as your custom orthotic provider! We look forward to brining your new orthotics to life!! Welcome to the Upstep family!
While it did take a while to receive the insoles, they are high quality and make a huge difference! I did have a slight issue with how they fit within my shoes but their customer service was quick and accommodating in offering to remedy the issue for free before I even had to ask.
By Andrew A.
Response from Upstep Custom Orthotics· Apr 3, 2023
Hi Andrew! Fantastic and yes we are always here for you. In fact, we will have your impression on file for five years making reordering quick and easy! Thank you again!
Absolutely top notch chat, quick responses, very helpful
By Bow On W.
Response from Upstep Custom Orthotics· Apr 3, 2023
Wow! Our service is top notch and we would not have anything less! we are here for you every step of the way- the Upstep way!
Helpful customer service at time of placing my order.
By Blake B.
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you for using our live website chat feature. We do whatever we can to make the experience here seamless!
Quick response and very nice
By Matt K.
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you for the compliement~ It means more than you can imagine!
Samantha was a big help in making sure my order was processed correctly.
By Samantha S.
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you, Samantha!! It must be the name because you were a pleasure to help!
Very polite and to the point. Answered all my questions in a timely manner. It was very cordial.
By robert N.
Response from Upstep Custom Orthotics· Mar 31, 2023
Perfect! Thank you for sharing! We are always so happy to hear this. It never gets old!