very proactive.
very proactive.
By Boris T.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! We appreciate you noticing and taking the time to share that with the rest of the Upstep family!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
very proactive.
By Boris T.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! We appreciate you noticing and taking the time to share that with the rest of the Upstep family!
Kirsten is very helpful and super sweet. Thank you so much for all your help Kirsten.
By Kiran
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! We love Kirsten too! We let her know and you made her day!
Very friendly and fast help with my issue. Just overall amazing person.
By Kyle
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you, Kyle!!
Quick response and very informative to answer my question and fix my problem.
By Matthew N.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you for taking the time to share your thoughts!! It is very appreciated!
It was very quick, I got the feedback that I was hoping to get, The support is just top of the line.
By Juan Carlos Velasquez L.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! You just made our day!
Mary was great to speak with. She answered all of my questions and took her time, never making me feel rushed.
By Katie S.
Response from Upstep Custom Orthotics· Apr 3, 2023
We are happy to know our team is taking absolute great care of our customers! We are grateful you shared!
Great customer service. Mary was able to get the order placed for me.
By Robert
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you! We appreciate you taking the time to let us know!
Kristen was my customer service representative. She provided exceptional customer service, while addressing my concerns. She was polite and friendly and promptly followed up with me each time I contacted customer support.
By GRP
Response from Upstep Custom Orthotics· Apr 3, 2023
Outstanding is what we aim for! We couldn't be happier that not only you received great service but you took the time to share your feedback! Thank you!