Awesome service
Awesome service! Need I say more?
By Nathan D.
Response from Upstep Custom Orthotics· Apr 11, 2023
We are excited to hear this!! Thank you for sharing!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Awesome service! Need I say more?
By Nathan D.
Response from Upstep Custom Orthotics· Apr 11, 2023
We are excited to hear this!! Thank you for sharing!
Mary was great! Walked me through the process.
By Mark
Response from Upstep Custom Orthotics· Apr 11, 2023
We love how our customers let us know what they think! Thank you so much for the 5 stars!
I’ve had insoles that were good before, but I’ve never had insoles that supported every part of my foot from heel to toe. Truly a custom feel made just for my foot.
By Dan B.
Response from Upstep Custom Orthotics· Apr 11, 2023
Wow! While we arent surprised, it never gets old hearing this!! Thank you for choosing Upstep!
Title says it all.
By Michael T.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you!! We like to think so too!
Response within 24 hours to provide an update. Really happy they kept my impressions to go straight into production. Overall happy customer, these things save my life. I will happily wait for custom made upsteps.
By Aaron R.
Response from Upstep Custom Orthotics· Apr 11, 2023
That is great and we really appreciate hearing this! We are open from 8am-10pm on most days so there is always somebody here to help you!
So helpful both in the purchasing process, as well as the product details! Very easy to communicate with
By rileyrig
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you!! Communication is key, right? Glad we were able to meet your expectations!
Kasie Earley thanks for your effort for assistance with my FSA.Wonderful product great insoles would purchase again!
By Othel Cooksey J.
Response from Upstep Custom Orthotics· Apr 11, 2023
That is fantastic! We will have your impression kit on file for 5 years making reordering a lot quicker!
I discussed my situtation with upstep.com and based upon my history they are willing to address the situation Thx
By josh P.
Response from Upstep Custom Orthotics· Apr 11, 2023
We are here for you every step of the way- the Upstep way!