Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
I had a lovely chat with Kasie regarding my insoles, review, and possibly buying another pair. I love mine so much I want a second pair.
By Sandy
Response from Upstep Custom Orthotics· Apr 17, 2023
Thank you!! This is always nice to hear!!
Kasie picked up chat quickly and was able to take care of the issues and questions I had called about. Very friendly and efficient. Thankyou!
By Rock
Response from Upstep Custom Orthotics· Apr 17, 2023
Hello! Thank you! We are very excited when our customer share insight!! Thank you so much for taking the time to do just that!
Fast in mailing out the impression, but it took along time get them back, the wait was worth it
By Ken
Response from Upstep Custom Orthotics· Apr 17, 2023
Wow! Thank you for your patience and sharing your feedback! Welcome to the Upstep family!
Mary helped me sort out an otherwise confusing reorder of my orthodics, which have themselves been great!
By Constance
Response from Upstep Custom Orthotics· Apr 17, 2023
Thank you! Glad we can be of assistance! That is what we are here for!
My insoles came without the top liner and are very slippery. I went on the chat and was taken care of perfectly. I don't need to return my initial pair and have a new pair on the way. I was advised the black pair has been having issues on the top portion ( I wish someone would have reached out to me first) so I went with green. Great customer service besides being reached out to proactively.
By Billy G.
Response from Upstep Custom Orthotics· Apr 17, 2023
Thank you, Billy! We are chaging your top cover to better suit your needs! We are here for you every step of the way- the Upstep way!
I had a few questions about ordering and Kasie was a great help, friendly, knowledgable and professioal!
By cynstreet
Response from Upstep Custom Orthotics· Apr 13, 2023
Thank you! We appreciate hearing this! We love to make the experience our customers have at Upstep a very pleasurable one! Thank you for sharing your thoughts!
Gave me the info I needed.
By susan a G.
Response from Upstep Custom Orthotics· Apr 13, 2023
Great! Thank you for the 5 stars!
answered my questions and provided guidance
By Jeremy F.
Response from Upstep Custom Orthotics· Apr 13, 2023
Hi Jeremy! We are so glad we can help!
