Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
The Help service from Mary was supurb. I was ready to give up on my order for my wife. The order page would not show me how to order fro my wife since I already had existing orders for myself - she made it happen.
By Tim D.
Response from Upstep Custom Orthotics· May 4, 2023
Thank you for taking advantage of our LIVE website assistance. Anytime youre on the website and have a question- just ask! We are right there reasy and willing to help!
Kristen was friendly and quick. Got me all squared away in two shakes of a lambs tail.
By Kristal H.
Response from Upstep Custom Orthotics· May 4, 2023
Thank you for the 5 stars! ⭐⭐⭐⭐⭐
Helpful responding my questions.
By javier C.
Response from Upstep Custom Orthotics· May 2, 2023
Hi Javier! Thank you for the kind words!! We welcome you to the Upstep family!
Customer Service Agents are the best!
By Prince D.
Response from Upstep Custom Orthotics· May 2, 2023
Best customer service agents makes for a fantastic review! Thank you so much for choosing Upstep! We love to hear that our Foot Specialists are doing so well! We are grateful for your business and welcome you to the Upstep family!
She was really helpful and kind 🙏🙏 thank you
By Paty
Response from Upstep Custom Orthotics· May 1, 2023
You are so welcome! It is really our pleasure!
Kasie was wonderful! I look forward to getting my other 2 pair!
By Thomas P.
Response from Upstep Custom Orthotics· May 2, 2023
We appreciate you sharing your experience! It is validating to our team knowing we are providing this level of service and care to you, our customer, as it is our daily goal. Welcome to Upstep!
What made my experience great >? KELSIE
By TENNESSEE C.
Response from Upstep Custom Orthotics· May 1, 2023
Thank you!! Glad to hear it!
Kasie has very helpful and informative.
By Carole W P.
Response from Upstep Custom Orthotics· May 1, 2023
Thank you foro providing your review! We apprecaite you taking the time out fo your day to do so!
