Mary was very helpful
Mary was very helpful
By Taylour S.
Response from Upstep Custom Orthotics· May 15, 2023
Thank you for taking the time to share with us. We will be sure to pass this along to Mary!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was very helpful
By Taylour S.
Response from Upstep Custom Orthotics· May 15, 2023
Thank you for taking the time to share with us. We will be sure to pass this along to Mary!
One of your customer service reps, Mary, was absolutely fantastic and wonderful! She passed along my info to the orthotics design team regarding my order. She was extremely attentive and responsive. So please give her a promotion and a big pay raise! ;-) Tina
By Tina Z.
Response from Upstep Custom Orthotics· May 15, 2023
Hello, thank you for sharing your experience! We love to hear about Mary's continous amazing service!
Kasie answered my questions quickly. Very responsive
By GK
Response from Upstep Custom Orthotics· May 15, 2023
Our team is trained to provide compassionate, efficient, and informative service. We are glad to hear Kasie is doing an excellent job! Thanks for sharing!
The online chat was very helpful in answering any questions I had and provided answers faster than I would have been able to find them. The conversation was very friendly and not pushy to get the sale.
By Zachary H.
Response from Upstep Custom Orthotics· May 15, 2023
Our goal is to keep our customers knowledgable and informed enough to make their decision based on their orthotics needs. We are here to lend a helping hand wherever needed.
Great customer service with Samantha Burke for my third pair .
By Denise L.
Response from Upstep Custom Orthotics· May 15, 2023
We are thrilled to hear you are satisfied with the service Samantha provided! Thank you for sharing!
Kasie answered my questions about the insoles, giving me a more personal shopping experience and insight into the product's uses/cost. Thanks!
By Hannah A.
Response from Upstep Custom Orthotics· May 10, 2023
Thank you the sweet words! We are glad Kasie was able to provide you with the service you expected!
Mary was very speedy with her response via email and gave me exactly the details I needed in a friendly way. Thank you!
By Karen
Response from Upstep Custom Orthotics· May 10, 2023
Thank you! We love reading such wonderful reviews!
Mary made me comfortable being a potential first time customer. She took away all risks
By LT
Response from Upstep Custom Orthotics· May 10, 2023
Thank you- this is great to hear!! We are a risk free custom orthotic company. With our 180 day money back guarantee- you have nothing to lose except your foot pain!