Good customer service while ordering on…
Good customer service while ordering on line.
By Shelley Hanson T.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you, Shelley!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Good customer service while ordering on line.
By Shelley Hanson T.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you, Shelley!
Fast and easy help from Samantha
By Conner T.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you for your feedback!
Samantha Burks was very helpful in placing my repeat order.
By John
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you, John and welcome back to Upstep!
Mary was very helpful helping me add a discount code to my husbands order. Every little bit helps! Medicare will not help with inserts.
By Peggy S.
Response from Upstep Custom Orthotics· May 31, 2023
Thank you! We are happy to be able to serve those who insurance companies will not cover orthotics, which is most. We make it convenient to order orthotics straight from the comfort of your own home! Thank you for choosing Upstep!
Kasie was Willing to answer any questions I had and offer recommendations based on my needs. Thanks kasie!
By Pedro
Response from Upstep Custom Orthotics· May 31, 2023
Thank you for sharing your experience.
Extremely helpful with my situation. They are expediting the implants.
By Patrick C.
Response from Upstep Custom Orthotics· May 31, 2023
We will do what we can to have your orthotics to you for your time in need. Thank you for choosing Upstep!! We love having you a part of the family!
Fast and solved problem
By Aly C.
Response from Upstep Custom Orthotics· May 31, 2023
Thank you!! We love that you took the time to share your experience.
Satisfied with how quick the customer service has responded to me.
By Nick
Response from Upstep Custom Orthotics· May 31, 2023
Thank you!! You are a pleasure to assist!