Kasey was very helpful
Kasey was very helpful, I got a response I was looking for, and we have a plan for follow up as well.
By Erin
Response from Upstep Custom Orthotics· Jun 26, 2023
Thank you for the 5 stars and kind words! We let Kasie know!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kasey was very helpful, I got a response I was looking for, and we have a plan for follow up as well.
By Erin
Response from Upstep Custom Orthotics· Jun 26, 2023
Thank you for the 5 stars and kind words! We let Kasie know!
Kasie was great. Steered me to the right product and explained a lot of what I needed to know. Likely would not have bought but for her.
By DSR
Response from Upstep Custom Orthotics· Jun 26, 2023
Thank you for taking a moment out of your day to share your experience. Welcome to the Upstep family!!
Love how quickly you get a response and get your questions resolved.
By HL
Response from Upstep Custom Orthotics· Jun 26, 2023
We love how you find that helpful and we appreciate the kind words!
I was answered quickly and the representative was very awesome!! Special shout out to Ms or Mrs. Mary!!!
By Steven Hardy J.
Response from Upstep Custom Orthotics· Jun 26, 2023
We made Mary aware of your shout out! You made her day! Thank you!
Agent was very helpful
By Travis D.
Response from Upstep Custom Orthotics· Jun 26, 2023
Hello Travis, thank you for taking a minute to provide your thoughts. It is very appreciated! High five to 5 stars!
Fast response
By CUBAN R.
Response from Upstep Custom Orthotics· Jun 26, 2023
Thank you!!!
Kasie helped answer all my questions in the chat, I had some specific concerns about the fit and she helped me make a decision on which insoles would be best suited for me.
By Chris H.
Response from Upstep Custom Orthotics· Jun 22, 2023
On behalf us all of us at Upstep! We would like to thank you for sharing this great review about Kasie! We are thrilled that you enjoyed your experience!
Mary was so helpful in answering my questions!
By Rebecca G.
Response from Upstep Custom Orthotics· Jun 22, 2023
We love to hear this!! It really makes a difference when a company has amazing customer service and that is what we strive for!