Samantha
Samantha answered all my questions and was great to message with.
By Heath
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for sharing! It is very important we hear how our employees are doing. Thanks for the kind words!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Samantha answered all my questions and was great to message with.
By Heath
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for sharing! It is very important we hear how our employees are doing. Thanks for the kind words!
Mary was able to answer all my questions and to help me understand the process better.
By Nancy W.
Response from Upstep Custom Orthotics· Jul 5, 2023
That is wonderful!! We are confident Mary was able to make you comfortable! Thank you for choosing Upstep!
Very helpful and knowledgeable
By CJ M.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you- we sure do feel that way!
The initial contact has been great. Waiting for my molds to arrive. Will update as the process completes.
By Alison S.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for your order and choosing the best online orthotic company! We know you will love your new orthotics!!
they answer my questions well
By allyson L.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you!!
Prompt customer service response and handling of issue. I ordered a pair of orthotics and didn't see an option to get one for athletic shoes and one for dress shoes. I chatted with Kasie, who not only responded promptly but took care of my concern within a few minutes and had me on my way.
By Andrew K.
Response from Upstep Custom Orthotics· Jul 5, 2023
Thank you for the 5 stars and for rewarding Upstep with the pleasure to design your new custom orthotics!
Great customer service with Mary took care of my questions quick and efficiently.
By paula
Response from Upstep Custom Orthotics· Jun 27, 2023
Thank you so much, Paula! Your feedback is very appreciated!
So far so good. I did not receive the correct size and they are working with me to get the correct one.
By Chase
Response from Upstep Custom Orthotics· Jun 27, 2023
We are with you every step of the way!!