Kaise was very helpful
Kaise was very helpful, professional, and those two factors alone have moved me to repurchasing
By Sam A.
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you for sharing!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kaise was very helpful, professional, and those two factors alone have moved me to repurchasing
By Sam A.
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you for sharing!
I am in the process of placing my first order. Mary answered all my questions quickly, efficiently, and most important of all, pleasantly. This is a great asset for those living in remote areas. It would be a 2.5 hour drive each way to visit somewhere in person. I am looking forward to finding solutions for all my foot issues.
By Maine T.
Response from Upstep Custom Orthotics· Jul 31, 2023
If you are looking for a solution and to put an end to foot pain, you came to the right place! Upstep will guide you from beginning to end! You will always have the support you need.
So I was consulting with Mery. She was very helpful inform me about the sale tomorrow. I will be back to your site. Hopefully I make a new order. Thank you Mery.
By paul B.
Response from Upstep Custom Orthotics· Jul 31, 2023
You are so very welcome, Paul!
Mary has been very helpful.
By Khoa
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you, Khoa!
KASIE was an amazing customer service helper
By Ever M.
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you for the review! We love hearing these wonderful things regarding our staff!
Knowledgable, pleasant, helpful real person on the end of the chat line instead of an AI bot.
By Jay L.
Response from Upstep Custom Orthotics· Jul 31, 2023
We do not believe in chat bots!! We offer LIVE website assistance for the best experience possible!
Samantha was very clear in answering my question and guiding me to the appropriate solution.
By Donna
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you, Donna! You are a pleasure to assist!
Samantha was so helpful, quick to respond and I will definitely consider moving forward with my purchase!
By kathy
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you, Kathy!! You are such a pleasure and we are glad Samantha was able to provide the kind of experience that will only make you feel comfortable!