Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kirsten was a big help with answering my questions! We are still determining a solution, but she assured me she would followup.
By TJ P.
Response from Upstep Custom Orthotics· Jul 31, 2023
We are happy you had a great experience!! Thank you for choosing Upstep!
Mary responded quickly and accurately.
By David
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you for sharing!!
Kasie was very helpful. Thank you!
By Monte H.
Response from Upstep Custom Orthotics· Jul 31, 2023
Perfect! Wonderful!! Great to hear!
Kasie was quick to respond and super helpful
By Pinky
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you for taking the time to share your thoughts on our Customer Support. Its of utmost important and the face of our business!
Kirsten was great!
By Jenn
Response from Upstep Custom Orthotics· Jul 31, 2023
We think she is too! Thank you so much!
agent was very professional. She walked me through the process of ordering 2 pairs from the site and she offered an additional coupon code to help reduce the cost.
By Kurt A.
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you, Kurt! Welcome to the Upstep family where comfy feet and a pain free life is our #1 goal!
Mary provided me a potential solution to my issue right away. She was very helpful, prompt, and communicated effectively and efficiently.
By Todd A.
Response from Upstep Custom Orthotics· Jul 31, 2023
You are on your way to the most comfortable feet you will ever have! Welcome to the Upstep family!
Mary was very courteous and helpful.
By Belinda
Response from Upstep Custom Orthotics· Jul 31, 2023
Thank you for the review! Customer Service is important but great customer service really takes it up a level!!
