Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
The is no lag time between questions and responses I appreciate their concern
By Scooter
Response from Upstep Custom Orthotics· Aug 4, 2023
Customer Service is the face of our business and we do not take that lightly. So thrilled to know you had a great experience!
I love the quick service. Mary was very helpful and I couldn't be happier!
By Pam Y.
Response from Upstep Custom Orthotics· Aug 4, 2023
If you are happy, we are happy!! Welcome to the Upstep family!
Kasie was very quick to respond and provided detailed answers.
By Alex T.
Response from Upstep Custom Orthotics· Aug 4, 2023
Thank you for sharing your thoughts! We appreciate you!
Kirsten Rizzo was very educated on the products and gave great insight into what I was looking for.
By Matthew S.
Response from Upstep Custom Orthotics· Aug 4, 2023
All of our Customer Care Specialists are thoroughly trained so we can provide the best possible and most knowledgeable care!
Kasie answered my question very quickly and efficiently.
By Jay H.
Response from Upstep Custom Orthotics· Aug 4, 2023
Thank you, Jay! Welcome to the Upstep! Where everybody is treated like family!
Kasie was a huge help and made my reordering process a snap!
By Joshua S.
Response from Upstep Custom Orthotics· Aug 4, 2023
Easy-peezy right? SOOOO glad you feel this way!!
Samantha was most helpful and provided stellar customer service.
By Mark B.
Response from Upstep Custom Orthotics· Aug 4, 2023
We love the word "stellar" when it comes to our Customer Service and we love the 5 star review!! Hard work pays off! Welcome to Upstep!
Kasie addressed my question quickly and with a friendly manner.
By Alyssa Y.
Response from Upstep Custom Orthotics· Aug 4, 2023
Thank you so much!
