Great customer care
Samantha was super responsive and helpful and intuative!
By Randall R.
Response from Upstep Custom Orthotics· Aug 7, 2023
Thank you, Randall! We are pleased to hear this and we welcome you to the Upstep family!!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Samantha was super responsive and helpful and intuative!
By Randall R.
Response from Upstep Custom Orthotics· Aug 7, 2023
Thank you, Randall! We are pleased to hear this and we welcome you to the Upstep family!!
Well, there was an immediate response and the chat process was efficient and prompt. Samantha was great and wasn't pushy at all but very informed and helpful.
By Dan
Response from Upstep Custom Orthotics· Aug 7, 2023
Thank you for taking Upstep along on your custom orthotic journey! We are glad we can help!
Samantha was great! She was helpful in directing me to the right orthodics I need for my activity level. Thank you!!
By Claude S.
Response from Upstep Custom Orthotics· Aug 7, 2023
Thank you for the 5 stars! We apprecaite you taking the time to share your experience with Samantha! We look forward to crafting your new custom orthotics!
Mary responded so fast! Very helpful and super easy to get ahold of. This has been a smooth and easy process so far!
By Doreen
Response from Upstep Custom Orthotics· Aug 4, 2023
When you come to Upstep we aim for it to be an experience and not just a visit! We are glad you feel this way! We thank you!
Kasie with Upstep rocks. She is super helpful and knowledgeable.
By Tony G.
Response from Upstep Custom Orthotics· Aug 4, 2023
This review ROCKS! Thank you so much!!
Kirsten was very professional and helpful. I was so happy that I did not have to wait a long time for interraction with her.
By Steve O.
Response from Upstep Custom Orthotics· Aug 4, 2023
Hi Steve, its nice to know you had a great experience with Kirsten! We love hearing this and we thank you for taking the time to share!
Had an issue with an order and Kasie from customer service was able to help. They agreed to remake one of the orthotics I ordered and offered a discount for a larger order. It was super appreciated, and I definitely plan to order from them again!
By Aly C.
Response from Upstep Custom Orthotics· Aug 4, 2023
We are with you every step of the way- The UPSTEP way!
Kirsten was extremely knowledgeable and helpful. Her customer service was exemplary. I look forward to trying UpStep. After chatting with her, I am confident that the product and any additional customer service I may need will be top-notched!
By Rhonda
Response from Upstep Custom Orthotics· Aug 4, 2023
Great to hear your experience with Upstep was top-notch!! This is what we aim for everyday! We appreciate you taking the time to share this with our potential customers to read! Welcome to Upstep!