Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Samantha in customer service was super helpful and responsive in the chat. I am still unsure about the quality of my orthotics (the top layer is peeling), but she is helping me correct it.
By Michelle B.
Response from Upstep Custom Orthotics· Aug 28, 2023
Hi Michelle- you are a pleasure to assist! Thank you for being so kind!
For my particular issue, having pain on one heel, I was happy to find quick response and flexibility in tailoring my order.
By Susan Matteson S.
Response from Upstep Custom Orthotics· Aug 28, 2023
This is why we are here, Susan!! We feel blessed we can help thousands and thousands of people straight from their own home!
I am just getting started in the process, but I am already impressed by how thorough they are. They really try hard to help you and get you what you need. Samantha in Customer Service has been a huge help as well relaying information to the designers. I'm looking forward to seeing the end result.
By Lisa A.
Response from Upstep Custom Orthotics· Aug 28, 2023
Hi Lisa!! We try to be as thorough as possible and we love when people are so understanding of that fact and don't find it to be a nuisance. We always tell people, these orthotics are custom! Of course we need to be thorough! Imagine if we weren't? Thank you for being so kind to leave your feedback!
Mary was very helpful to me and polite. Thank you again Mary❤️💋💯
By Deborah Gooden B.
Response from Upstep Custom Orthotics· Aug 28, 2023
Mary is so polite!! Thank you for sharing! You made Mary smile!
Mary was quick in her response and quite helpful in resolving my issue.
By kB
Response from Upstep Custom Orthotics· Aug 28, 2023
Thank you for your review and 5 stars!!
Fast and Easy to interact with customer service.
By Fabian A.
Response from Upstep Custom Orthotics· Aug 28, 2023
Thanks, Fabian! We sure do make every effort to provide the utmost customer care for all of our Upstep customers!
The CSR, Samantha, listened to my issues, and resolved my problem. Samantha responded to my messages very quickly and was respectful to me as a customer. I have had to deal with CS a few times this year, and the Customer Rep has been gracious each time.
By Deirdre
Response from Upstep Custom Orthotics· Aug 28, 2023
Thank you, Deirdre! Wondeful words of affirmation right here!
Mary responded quickly and knew how to look up my order without being asked too many questions.
By Alexsandra S.
Response from Upstep Custom Orthotics· Aug 28, 2023
We are here for you from the beginning to the end! Thank you for the 5 stars!
