Good customer service using the web…
Good customer service using the web chat. Mary was very helpful
By Mary C.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for utilizing the features we offer for a seamless experience.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Good customer service using the web chat. Mary was very helpful
By Mary C.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for utilizing the features we offer for a seamless experience.
Mary, online chat consultant provided quick and accurate service. The information that she provided was to the point and very beneficial Thank you,
By KAW
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you! We let Mary know how you feel and you made her day!
I have not received my kit yet but wanted to comment on the excellent process for selecting the kit plus the great customer service support by Mary.
By SQ
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for the kind words! It is nice to know the ordering process is easy-peezy!
When I finally connected to somebody the problem was solved. I initially tried phone. I was on hold then timed out. When I went to web site it i had to navigate to the bottom. . When I finally got to Mary it was great . The trip getting there not so much
By Michael B.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for utilizing all of our lines of communication! We are here for you! Whether that be the call center, live chat, or email. We can always be reached!
Simply this: these make my feet feel great!
By Flewelling
Response from Upstep Custom Orthotics· Sep 6, 2023
Fantastic! Thank you for the 5 stars and for believing in Upstep!
The entire ordering process was simple, guided and easy to follow.
By Tommy P.
Response from Upstep Custom Orthotics· Sep 6, 2023
Our user-friendly website makes the purchase an experience. We love the 5 stars and we thank you very much!
I don’t usually post reviews, but after reading some reviews about their customer service - I wanted to share my experience. I made a purchase and initially it didn’t fit right (a little thick for my shoes). Within 12 days I received a replacement. No hassle, no complexity - just a very good customer experience.
By Todd B.
Response from Upstep Custom Orthotics· Sep 6, 2023
We are with you every step of the way! If your orthotics need to be tweaked, we offer this free of charge. We are glad you understand that and even more happy you had a very nice experience!
So far everything has been very professional and considerate. They collect a lot of info to help in the best way. Thank you
By Jeff
Response from Upstep Custom Orthotics· Sep 6, 2023
Hi Jeff! Yes, we are very thorough. After all, it is a custom product. More importantly, we are happy you understand that and appreciate it!