Great Experience all questions answered
Great Experience all questions answered
By Kyle R.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you for the 5 stars, Kyle!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Great Experience all questions answered
By Kyle R.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you for the 5 stars, Kyle!
So far so great
By Zahoor
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you for the 5 stars! Welcome to Upstep!
Service was great with Up Step. The timeline & product delivered was just as described & the price for the Up Steps was great. Unfortunately, the condition I was trying to correct (pronate) is extreme & a different methodology was required to correct, not to mention 100% more in costs. I had a chat with Kirsten Rizzo about the situation & requested a refund which she said would be processed in 7 to 10 days. She was very professional and extremely helpful and understood my situation. Based on my experience Up Step stands behind their product and delivers as they say. I only wish that the Up Steps would have worked for me as they were half the costs of what I have had to pay for an alternate product to correct my condition.
By Richard W.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you, Richard. We really do stand behind our product and our warranty! We are very sorry the orthotics did not work out well for your needs but thank you for giving it a fair try! Best wishes!
Kasie was very helpful and efficient. She quickly found my account and facilitated the next steps to help with the problem my husband is having with his orthotics.
By Brittany
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you!! We appreciate your kindness in taking the time to lave a review!
Kirsten, clearly answered my questions and was very nice to deal with.
By Morgan
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you. We will tell sweet Kirsten how you feel your experience was with her!
Mary was very quick to answer any questions.
By Joel T.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you, Joel!! 5 Stars for us and 5 stars for you!
Incredible product. Game changer.
By Nathan F.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you! Wow, we love to hear this! We are thrilled to know we were able to be a game-changer in your lifestyle! Thank you for choosing Upstep!
Very simple procedure to go through ordering
By Fred Santel J.
Response from Upstep Custom Orthotics· Sep 6, 2023
We believe in a user-friendly website, and while not all are computer savvy, we offer live chat on the website to guide you, or you can dial our call center at 1800-945-4770. Thank you for your 5 stars!