Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Very nice and helpful. Great customer service.
By Jaime M.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with!
Kasie Earley was the best, she guided me throughout the process step by step, helping me understand the process! Great customer service
By Kristopher S.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thanks so much for your feedback, Kristopher! It makes our day to hear about how much our customers love our customer care dept and the excellent service they’ve received from our team. We have passed on your review to our team and look forward to crafting your new orthotics!
Kasie was very prompt and professional.
By Diane S.
Response from Upstep Custom Orthotics· Sep 19, 2023
Hi Diane, Your kind words about our Kasie are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
The customer service was fast and extremely helpful, Katie did a great job at helping me with the issues I had.
By pluto R.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thanks for your great review regarding Kacie. We’ve passed your kind words on to our team. We are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you.
I have been very impressed by the speed and service I have received.
By Ana A.
Response from Upstep Custom Orthotics· Sep 19, 2023
Your review made our day, Ana. We’ve passed your comments on to our team so they can enjoy the good vibes too!
Samantha and customer service in general is awesome! I would strongly recommend using chat via the website and not calling in on the phone.
By Chris S.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you, Chris! We love when our customers take full advantage of our live chat! It really makes researching and ordering a lot easier!
Kasie was prompt, efficient, and only full of good news
By Miles L.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you!! We told Kasie and you made her day!
Kristen Rizzo was excellent in walking me through the process of re-ordering, and discussing options related to my last impression, as well as things like squeeking, etc.. She made my experience beyond easy.
By A C.
Response from Upstep Custom Orthotics· Sep 13, 2023
Fantastic!! Thank you very much for such kind words about Kirsten!!
